Knowledgebase

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01. Pre-Sales Support (23) Support related to pre-sales questions about our service offerings.	02. Billing Support (3) Questions and support related to billing.	03. cPanel Support (1) Questions and support related to the cPanel control panel.
04. WHM Support (1) Questions and support related to the WHM control panel.	05. Virtual Servers (5) Questions and support related to Virtual Servers (VPS) plans.	06. Dedicated Servers (4) Questions and support related to Dedicated Server plans.
07. Email Support (5) Questions and support related to email service.	08. FTP Support (2) Questions and support related to FTP (File Transfer Protocol)	09. PHP Support (7) Questions and support related to PHP
10. Apache Support (4) Questions and support related to Apache Web Server configuration.	11. Domain names and DNS (5) Questions and support related to domain names and DNS.	12. Networking / IP Support (3) Questions and support related to networking and IP addresses.
13. Addon Software Support (1) Questions and support related to addon software.	14. Site Builder Support (1) Questions and support related to the online site builder.	15. General Hosting Support (0) Questions and support related to general hosting.
16. MySQL Support (4) Questions and support related to MySQL databases.	17. Backups and Restorations (2) Support information regarding cpanel account backups and restoration.

Most Popular Articles Articles

How do I create custom nameservers?
Depending upon the domain name registrar where you registered the domain name, you should have access to the registrar control panel. You can...
Views: 13674

Are your ip addresses canadian based?
Yes, our ip addresses are canadian based ip addresses. We do provide USA based ip addresses / servers if needed, however this would require a...
Views: 11584

I can receive email but I cannot send email
If you can receive email and you cannot send email, the most likely cause is that your isp is blocking port 25 for outgoing SMTP traffic. Within...
Views: 9481

Do you allow SSH access?
Yes, we allow SSH access. SSH access can be enabled by submitting a ticket to our support department with the request. Please be sure to include...
Views: 8861

Do you provide spam protection?
Yes, we provide spamassassin spam protection software for each account. Within each cpanel account, users can manage their spamassassin settings...
Views: 7756